Terms of Service

Last updated: [date you publish these]

These terms are an agreement between you and [business name] (“we”, “us”), the operator of Language Practice, including Hangeul Practice, Nihongo Practice and Español Practice (the “site”). By creating an account or subscribing you agree to them. Please read the Subscriptions section in particular before you pay.

1. Who we are

[business name], [postal address]. Email: [contact email]. [If a limited company: registered in England and Wales, company number 00000000.]

2. Your account

• You must be at least 13 to create an account. If you are under 18, a parent or guardian must agree to these terms and to any payment for you.
• Give an email address you can use, and keep your password to yourself. You are responsible for what happens on your account.
• You can delete your account at any time from the account menu (Account → Delete my account). This also cancels any subscription.

3. Free use

Some lessons are free to use with or without an account. We may change which parts are free.

4. Subscriptions (Premium)

• Price and billing. The price and billing period are shown before you pay. You are charged when you subscribe and then at the start of each new period, until you cancel. Payments are handled by Stripe; we never see your full card details.
• Price changes. If we change the price, we will email you at least 30 days before it applies to you, so you can cancel first if you wish.
• Cancelling. Cancel at any time from the Premium page (“Cancel or manage subscription”) or by deleting your account. Cancelling stops future payments; Premium stays active until the end of the current paid period.
• Your 14-day cancellation right. UK law normally lets you cancel an online purchase within 14 days. For digital content that starts straight away, that right ends once the content is supplied, if you agree to this before paying. When you subscribe we ask you to confirm that you want Premium to start immediately and that you understand you will therefore lose the 14-day right to cancel. You cannot subscribe without confirming this. Because Premium starts as soon as you pay, we do not refund the period you are in when you cancel.
• If something goes wrong. Nothing in these terms affects your legal rights. If Premium is faulty or not as described and we cannot fix it, you may be entitled to a repair, a replacement or a refund under the Consumer Rights Act 2015. Contact us and we will put it right.
• Failed payments. If a renewal payment fails, Stripe will retry it for a short time. If it still fails, Premium ends.

5. Live lessons

• Live lessons are given by independent teachers, who are paid through Stripe Connect. We take a platform fee from each booking.
• You pay for a lesson when you book it. If you cancel a booking within 14 days of making it and before the lesson starts, you get a full refund: email [contact email]. Once a lesson has taken place it cannot be refunded, except under your legal rights if it was not provided as described.
• If a teacher cancels a lesson, you get a full refund.

6. Using the site fairly

Please don’t: share your account or Premium access, copy or resell the site’s content, try to get round the Premium lock, scrape the site automatically, try to break into other accounts or the site’s systems, or post anything unlawful or abusive in feedback or lessons. We may suspend or close an account that does these things. If we close a paying account without a good reason under this section, we will refund the unused part of the period.

7. Content

The lessons, pictures and software belong to us or to the people who licensed them to us. Some dictionary and example data comes from open sources under their own licences, credited on the site. You may use the site for your own learning.

8. Changes and availability

We keep improving the site and may change, add or remove features. We try to keep it available but cannot promise it will never be interrupted. If we make an important change to these terms, we will tell you by email or on the site before it applies.

9. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for business losses: the site is for personal learning. Nothing here limits our liability where the law does not allow it, such as for death or personal injury caused by our negligence, or for fraud.

10. Law and disputes

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you can also bring proceedings there. If you have a problem, please email us first at [contact email]: we aim to reply within 5 working days.